Frustrated with the City's Safety Net

San Francisco's public heath program, Healthy San Francisco, services nearly 47,000 uninsured patients. Some of those patients are young, educated professionals, the subject of a three-part series we are reporting. In part two, KALW's Zoe Corneli speaks with one member of Healthy San Francisco who is frustrated with the program. Her experience mirrors that of a third of participants who reported to the independent Kaiser Family Foundation that at least one aspect of getting care is more difficult now than before they joined the program. In the same survey, about a quarter say they've delayed treatment or had problems getting care. (Note: We changed the voice and name of the patient profiled in this story in order to protect her privacy)